Douglas Medical & Surgical Group, P.C.
William Charles Miller, Jr., M.D., MPH

Certified by the American Board of Surgery, Inc.
203 S. Shirley Avenue
Douglas, GA 31533
(912)384-7300
Fax: (912)384-5941
Douglas Medical & Surgical Group, P.C. All rights reserved.
1. "I think I or my loved one is having a life-threatening medical emergency. What should I do?"
Call 911 and have an ambulance take the person having the life-threatening emergency to the hospital.

2. "How can I schedule an appointment?"
If you are a new patient, see our Before Your Visit page, then call our office during office hours at
(912) 384-7300. If you are a returning patient, simply call our office to set up an appointment. Our office hours are as follows:
Monday-Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 12:30 PM
3. "How do I reach Dr. Miller after hours or on the weekend?"
For routine things, such as scheduling an appointment or for prescription refills, it is best to call the office during office hours so that our staff can fit you in to our schedule. If you think you are having a true emergency, go to the emergency room. Dr. Miller may be reached through the hospital operator, (912)384-1900. If another doctor is covering for Dr. Miller while he is away, the operator will contact the covering doctor. If it is deemed necessary, the covering physician will admit you to the hospital.
4. "What types of insurance does Douglas Medical & Surgical Group, P.C. accept?"
We accept most major private insurances including Blue Cross Blue Shield and United Healthcare (check with our staff to verify that your insurance is accepted). We also accept Medicare and Medicaid. We are happy to file a claim with your insurance carrier with proper billing address and identification numbers. We require a copy of your insurance ID card for your chart. Failure to supply this will result in transfer of charges to the patient. All claims over 90 days will be the patient's responsibility to follow up with the insurance company on payment status. Also, Dr. Miller specializes in General Practice and General Surgery. If your insurance carrier considers Dr. Miller a specialist instead of a PCP, it will be your responsibility to contact the insurance carrier to resolve any difference in copay/deductible.
5. "Does my insurance, Medicare, and/or Medicaid cover all of my medical costs?"
No. It is recommended that you contact your insurance carrier to determine what portion of your bill you will be expected to pay. Typically, you are fully responsible for your medical bills until your deductible has been met, and are then responsible for your copay thereafter. PAYMENT IS REQUIRED AT TIME OF SERVICE.


MEDICARE: We accept Medicare assignment, which means that Medicare will pay 80% of their approved fee schedule once your deductible has been met. You are responsible for the yearly deductible and the 20% coinsurance thereafter. We will gladly submit claims to your secondary insurance, provided we have complete information, including billing address, on file.


PPO: We are members of many PPO organizations. However, it is the patient's responsibility to verify that Dr. Miller is in their plan. COPAYMENT IS REQUIRED AT THE TIME OF SERVICE.


Payment Schedules: In the case of surgery, it is recommended that the patient contact their insurance carrier to determine what portion the patient will be expected to pay. If it appears the sum will not be paid by you in a timely manner, please notify our office to set up a payment plan. If applying for indigent care with CRMC, this amount DOES NOT include Dr. Miller's fees. You will receive a separate bill for his services.


Workers' Compensation: Patients being seen as a result of a work-related injury are still held responsible for charges incurred by them. It is your decision to seek the opinion of Dr. Miller. Your employer must schedule your appointment and provide us with correct information for billing purposes. If the employer/insurer fails to pay any claim within 60 days or denies the claim completely, the patient will be billed.

Auto Accidents: Patients being seen as a result of a motor vehicle accident are required to pay in full at the time of visit. We will provide you with a receipt that you can submit to the automobile insurance carrier for reimbursement. We WILL NOT bill the automobile insurance carrier under any circumstance. Also, if you sought representation by an attorney, you MUST bring a check from the attorney's office for each and every visit. We WILL NOT bill the attorney's office.